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Warranty & Complaints

At BlueBird, we are not happy until you are happy. Every day we do everything we can to keep our customers happy. In the unlikely event that you are not happy about something you can file a complaint with us. You can do this by e-mail, phone or post using the contact details below. If you submit a complaint by e-mail, you will not get a confirmation of receipt.


040 202 5350

Videolab, Torenallee 20, 5617 BC Eindhoven

After you submit a complaint to us, we will review it. Then we will try to find an adequate solution together with you. We will respond to the content of your complaint within 14 days.


In the process of a complaint, we always look at the legal warranty that applies to the complaint you have made. This means that the article must do what you can expect in all reasonableness from the article. In addition, you are only entitled to warranty if the complaint is founded. The complaint is founded if it isn’t caused by:

– Damage caused by willful intent
– Incorrect use or negligent maintenance
– Normal wear and tear
– Damage caused by failure to observe the instructions for use or to observe them correctly

If your complaint is founded, we will refund the repair or replacement of the product. You and also we expect that an article is still good after a certain period of time and with normal use/maintenance. If this isn’t the situation, please contact us. Together we will try to find a good solution.


BlueBird offers the purchaser a six-month warranty for the battery and a one-year warranty for the casing with the exception of tires. The warranty period starts on the day of delivery. For repairs or problems with the electric scooter, please contact our service partner Sertec360.


Please contact us when you need help. We can provide you with the assistance you need to help resolve your problem or schedule a repair when needed. Please have the serial number ready before contacting us.

* The serial number can be found under the product, on the original box or via the Ninebot App. The serial number looks like: N2G…

Contact Nummer NL: +31 737440040
Contact Email Adres: Segway-NL@sertec360.com

Segway Ninebot RMA & DOA process

Below is how the product should be handled.

PLEASE NOTE: This is only a summary. Printing and typesetting errors reserved.


For repair questions, please contact our center. Please visit www.segway.com for the contact details of our contact center in your country.


The defective item must meet the following conditions:

The purchase invoice must not be older than 14 days from the date of purchase and the entire contents must be shipped with the item in its original packaging.

In addition, the items below must be sent with the shipment:
– Copy of purchase receipt must be enclosed
– Model code
– Serial number
– Most recent firmware should be installed
– Description of complaint

In addition the following conditions apply:
– Device has been imported by Segway Europe BV
– Segway Europe authorized service center evaluates the DOA request
– Demo/Showroom models are excluded
– Fall, impact, moisture or transport damage are excluded


Registration of an RMA is done through Sertec 360.

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