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Frequently asked questions

Step 3km/h, then stand on the scooter and accelerate with the gas pedal to the desired speed. If you step slower than 3km/h, the gas pedal is not activated and you can not accelerate.

We chose solid tires so you don’t have to worry about a flat tire!

Solid tires were chosen for the lifetime of the electric scooter. We want to make sure that you can hit the road without any worries. With rubber tires full of air, they can deflate leaving you unable to continue your journey. We prevent this by using solid tires.

Front wheel: 8 inch
Rear wheel: 7.5 inch

No, if you replace the battery personally you will not only lose your warranty but this can also be very dangerous!

If they do not spring back, check if there is resistance anywhere between the handle and the pedal. There should be 5mm between here, if so please correct it. Another possibility is that the screw of the tablet is too tight.

Check and tighten the screws that go on the front axle and rear axle.

Turn on the device, push the device forward and lift the front wheel, and press the electric throttle, the wheel now rolls, press the electric brake and check if the wheel can be braked.

First check if the charger is having problems. Connect the charger to the power supply and do not connect to the device. Check if the LED is not lit or is red (green means good), If it is red or not lit, the problem is with the charger. If the charger is working properly but still cannot charge, the battery may be too low, contact experts.

If the connection is good, then it means the control board or dashboard is functioning abnormally, contact an expert.

Could be caused by control board, electric gas handle or hub motor, another possibility is that the current speed is less than 3 km/h.

ontrol board problem, it needs to be changed.

Check if the LED lights in the app are on. If one of the strips does not light, check if the connection is stable or move the wrong strip to the right side, if it still does not work, it means the LED strip is defective. If two LED strips both do not light, first check the connection, if the connection is okay, it may be caused by the spring cable. LED strip is broken and needs to be changed.

After 500 charges, the battery capacity have a reduction. Road driving, weight, road situation and temprature will also cause reduction.

There are 3 modes: Sport mode, Normal mode and Eco mode (speed limited) Sport mode: red “S” icon (high power/speed but lower stamina) Normal mode: white “S” icon (medium power/speed/ stamina) Eco mode: no “S” icon (low power/speed but higher stamina), suitable for beginners.

If there is an “S” on the dashboard, just double-click the power button to change the speed mode.

Open the folded switch: step on the foot mat, hold the handle and push forward until you hear the “click,” which means the switch is locked. Locked switch: hold the handle and push backwards, step on the folded switch at the same time and then pull up the handle.

Press the electric brake and electric gas handle down and press the bottom of the motor at the same time and turn it off. When you turn it on again, the password will be reset.

The Ninebot app is available for Android (requires Android 4.3 or higher) and Apple smartphones (requires iOS 8.0 or higher. Compatible with iPhone, iPad and iPod touch): Ninebot app can be downloaded for free from the Google Play Store or the Apple App Store.

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